Effective Date: June 1, 2024

 

Overview:

At Calamus Press, customer satisfaction is our priority. We aim to provide a fair and straightforward returns policy for our digital products, including eBooks and audiobooks.

 

Eligibility for Returns:

Due to the nature of digital products, all sales are final. However, we understand that issues can arise, and we will consider returns and refunds under the following conditions:
- The product was not downloaded or accessed.
- There was a technical issue preventing access to the product.
- The product was not as described on our website.

 

Requesting a Refund:

- Timeframe: Refund requests must be made within 14 days of purchase.
- Procedure: Contact our customer service at support@calamuspress.com, or using the form on our Contact page, with your order details and reason for the refund request.
- Review: Each request will be reviewed on a case-by-case basis. If approved, refunds will be processed to the original payment method within 7-10 business days.

 

Non-Returnable Items:

- Products that have been downloaded or accessed.
- Gift cards and promotional items.

 

Exchanges:

We do not offer exchanges for digital products. If you experience issues with your purchase, please contact our support team for assistance.

 

Technical Assistance:

If you encounter any technical issues with your eBook or audiobook, please contact our support team at support@calamuspress.com for assistance. We will work to resolve the issue promptly.

 

Changes to This Policy:

Calamus Press reserves the right to update or modify this Returns Policy at any time. Changes will be effective immediately upon posting on our website.

 

Contact Us:

For any questions or concerns regarding our Returns Policy, please reach out to us at:

- Email: support@calamuspress.com

- Or using the form on our Contact page.


Thank you for choosing Calamus Press. We appreciate your understanding and cooperation.